We pride ourselves on the quality of our products and have a rigorous quality control process. For your peace of mind, we also offer a comprehensive 30-day return guarantee for every order. Shop with confidence and enjoy a pleasant shopping experience!
About the Warranty
AIRFLOTT offers a 12-month free warranty against non-human-caused damage to most products, excluding consumable parts (such as camber plates, anti-roll bars, etc., which have a 3-month warranty).
Returnable Items
Items can be returned/refunded/exchanged within 30 days of receipt if they meet the following conditions:
1. The item arrived damaged/broken or soiled.
2. The received item is the wrong size/color.
3. The item is unwashed, unworn, unused, with all tags intact, in its original packaging, and does not meet your expectations within 30 days of receipt.
Non-Returnable Items
We do not accept returns for the following:
1. Items beyond the 30-day warranty period.
2. Items that have been washed, worn, used, or damaged by human error.
Note: We are committed to providing excellent service to all our loyal customers. For returns, please contact us: service@airflott.com. If your return request is approved, we will provide you with our return address and instructions on how to ship the package. Items returned without prior request will not be accepted.
Return Process and Timeline
Please carefully follow our return process to minimize delays:
1. If your item is eligible for return (see above), please indicate the following in your email to us:
Order Number
Product Name
Reason for Return
2. Our customer service team will respond to your request within 24 hours and provide you with our return address.
3. Please return the item as requested and provide proof of return, such as the tracking number and a valid return receipt.
4. After receiving the returned item, we will contact you by email within 3 business days to arrange an exchange or refund.
Please wait patiently for 3-6 business days for our after-sales team to process your application. Afterwards, please note the following refund times:
Credit card refunds: Transaction processing time is 7-14 business days.
PayPal refunds: The transaction may take up to 48 hours to appear in your account.
Return Shipping Costs and Address
1. All shipping costs are borne by the customer, including return or exchange shipping costs. Shipping costs are non-refundable.
2. Please contact your local post office to confirm the actual return shipping costs. We recommend using the most economical registered airmail method.
AIRFLOTT Service Team
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